Cancellation Policy

At Green Costa, we understand that travel plans can change unexpectedly. We're here to assist you in navigating any cancellations, changes, or adjustments to your itinerary.

General Policy

While we are happy to help with cancellation requests, please note that each travel product or service—such as flights, hotels, tours, cruises, or packages—has its own cancellation terms and conditions set by the provider (e.g., airline, hotel chain, tour operator).

These policies determine:

• The cancellation fees (if any)

• Refund eligibility

• Timeframes for penalty-free cancellations

• Any non-refundable components

How We Help

Our team will:

• Guide you through the cancellation process

• Liaise with suppliers on your behalf

• Provide clear information on any applicable charges or refunds

• Offer alternative options whenever possible (e.g., credits, rescheduling)

Important Notes

• Some bookings are non-refundable or non-changeable, as indicated at the time of purchase.

• Refunds, if applicable, are processed according to the provider’s timelines and terms.

• Travel insurance (if purchased) may offer additional coverage for cancellations due to unexpected events. We encourage clients to review their policy or contact their insurance provider.

Need Help?

If you need to cancel or amend a booking, please contact us as soon as possible so we can assist you effectively.

📧 info@greencosta.com
📞 +506 71106233 | +1 (786) 567 6204
📍 Or visit our Contact Us page